Frequently Asked Questions

For the deletion of order details, please contact the customer service center or leave your order number on the Order/Shipment Requests, and we will delete it for you. ☎ Candleworks customer service center: (+82) 1800-8914 Link to the bulletin board of the Order/Shipment Requests -> https://candleworks.co.kr/board/qna_order/post (you can write down after login)

If you want to reserve the express bus delivery service, you should transfer the cost to the express delivery company first. It is shipped from the Bucheon terminal to the nearest airport in your area. If there is no bus from the Bucheon terminal, it will be delivered via the Gangnam terminal. One box is charged for a motorcycle + one box of delivery fee. If over 2boxes, DAMAS + delivery fee will be charged per box. Express delivery may be difficult depending on the time of dispatch, so please contact us in advance.

Information about the wholesale membership application 1. Qualification of Wholesale Members - Person who registers business and sells finished product home fragrances - Workshop instructor who works and educational activities - Those who purchased more than 300,000 won (not accumulated) once among the above conditions (or purchased more than 1,000,000won in wholesale estimation) - Wholesale membership is intended for finished production sellers and workshop instructors and will not open to the wholesale market for the purpose of reselling Candleworks materials. 2. Certification Process of Membership ①Please refer to the above requirements first. Please sign up as a regular member first through the register page. ② Order more than 300,000won for one purchase and completed the transaction. ③ Please enter Support > Wholesale, then you can see the title of notice "Wholesale account application" at the top and copy it and fill out that form. Also, you should upload a copy of the business license or certificate. ** Only a business license and instructor certificate under your name can be applied. ④After confirmation by the person in charge, we will change the membership rating to wholesale members. You can use it as a wholesale member if you log in. **For those who do not want to purchase at the regular membership price from the first order as a large purchase(over 1,000,000won in regular membership purchase), please call +82 1800-89143 before making the payment, then we will change the price so that you can pay at a wholesale membership price. After the first deal is completed, you will be registered as a wholesale member. (In this case, you should upload a copy of your business license or certificate to the Wholesale tab.) 3. Benefits of Wholesale Members - Minimum units may vary depending on the product, DIY sets and some materials are not offering wholesale price. - Discounts vary depending on the product, and we are providing at the lowest price for each product. - Since most raw materials are imported directly or manufactured on our own that can reduce profit margins as much as possible, the discount rate may vary by product. The wholesale price includes 10% additional tax, and you can receive a tax invoice without an additional deposit. (You can enter for an electronic tax invoice from the edit profile, and no need to re-entering after one saving.) 4. Shipping for Wholesale Members - Wholesale members must pay the shipping fee for the shipping of goods. If you purchase more than 200,000won, it will be delivered free of charge. - Shipping fee is automatically calculated at 3,000won per box, depending on the volume and weight of the box. - Return of damaged products, misdelivery, or a simple change of mind should be requested to 1800-89141 within 7 days of receipt and cannot be processed after 7 days. For a return as a simple change of mind, you should pay the shipping fee (you should return the round-trip shipping fee if you received free shipping). 5. Membership Suspension Information - If there is no order for three months / If it is difficult to distinguish between running a home fragrance business because the average purchase volume per month is not different from regular members. - When you are found sharing a wholesale ID with another person. - If you become a regular member after being a wholesale member, you must go through the above procedure from the beginning to register wholesale again. 6. Registration Form - Please copy and fill out the registration form below and upload a copy of the business license or certificate. If the wholesale purchase and actual operation details are different, wholesale registration may be canceled in the future. Subscriber name: Company name (or workshop name): Business sector: ex. selling candle finished product, operating candle class, etc. (reseller is not allowed to wholesale purchase) Websites or blog where selling finished products: The address of the craft shop: Information on the wholesale membership application link: -> https://candleworks.co.kr/board/level_up/post/10520

The shipping fee is 3,000won per box and this is the shipping fee excluding mountainous area expenses (mountainous area will be added to the box quantity). Non-members & retail members are free of charge for purchases over 50,000 won, and wholesale members are free for purchases over 200,000 won. mountainous area expenses are separately automatically calculated. If the number of boxes is smaller than the shipping fee that you paid, please contact us below. ☎ Candleworks customer service center: (+82) 1800-8914, Extension 1

All products are included in the 10% VAT. No bankbook deposit and a card are under the same fixed-price system. Guide of issuing tax invoice and cash receipt * Cash receipt On the payment page, after selecting information of payment > no bank book deposit > documentary evidence > a cash receipt and please enter the cash receipt number(a mobile phone number for an income tax deduction, a business number for expenses evidence) to be issued. Since it is an online order, cash receipts are not issued by paper, and you can check the requested cash receipts on [Your Account] - [Order History]. * Tax invoice On the payment page, after selecting information of payment > no bank book deposit > documentary evidence > a tax invoice, and please enter the tax invoice information. For business operators: If you enter the business registration information at the time of membership registration or modify the membership information, it will be saved automatically. It will be issued if you click the apply for tax invoice when you order. (You don't need to enter the business license number after saving, but you should press the apply button every time you order.) Candleworks does not issue blank receipts or tax invoices/cash receipts for past orders for accurate sales reporting and accounting management. We are accurately reporting to the national tax service "other sales without tax invoices" for sales that did not issue in the quarter. Therefore, if you issue a tax invoice for the next quarter, it will be double sales, so if you need an expense receipt such as a tax invoice or a cash receipt, you must apply at the time of your order.

You can pre-order the discontinued scents separately in bulk. The minimum order unit and the required period are as follows below. The fragrance of the U.S.- 11.34L (It would take about 2 to 3 months to arrive here, from your initial order) The fragrance of France - 10 kg (It would take about 2 to 3 months to arrive here, from your initial order) The fragrance of Korea - 11kg (It would take about 7 to 14 days to arrive here, from your initial order) If you'd like to place an order, please contact 1800-8914, extension 2.

If you already have been paid for the order, you can only cancel through the Candleworks customer service center. You can cancel it if you contact us before sending the product, but you cannot cancel it after shipping it. You must follow the exchange/return procedure. ☎ Candleworks customer service center: (+82) 1800-8914, Extension 1

For educational institutions (school and educational institution support projects), you can use buy now pay later service. After completing your order with no bank book deposit, please send your unique number paper or business license to csmanager@candleworks.co.kr. The address on the certificate of registration and the address on the receiving location must be the same and will be delivered after confirmation. After receiving the product, if you request the necessary documents (including the representative's seal or transaction statement, statement of delivery, and tax invoice), we will send them by mail. Please send us the form for other necessary documents. However, we can not offer a comparative estimate sheet. We do not share prices with other companies, as Candleworks mostly sell our own product.

Please contact the customer service center for exchange and refund within 7 days of the product arrival date. In the case of a simple change of heart return, the free delivery may be canceled if the free delivery (50,000 won for general members, 200,000 won for wholesale members) is not applicable. The return shipping fee will be accumulated or refunded after excluding the refund amount. If you send the product unilaterally without any phone calls will not be accepted. Fragrance oil/essential oil cannot be returned or exchanged. This is because we can not sell the returned oil to other customers as a core product. ☎ Candleworks customer service center: (+82) 1800-8914, Extension 1

First of all, we sincerely apologize that the product you ordered was damaged during delivery. Even if it's inconvenient for you, please post a picture of the Order/Shipment Requests defective product. We will check it and resend it to you immediately. (Applications must be made within 7 days of receipt.) Candleworks pays for parcels' delivery, but if you need to receive the product quickly through express delivery, you should pay that shipping fee. Therefore, if you need to meet the delivery and important dates, please make an order with sufficient time in advance. Due to the nature of the delivery, there are many deliveries and some parts are handled roughly during the shipping process, so please understand. We will send you a new product as soon as possible. Especially, glass products are fragile when ordering in boxes, so please consider it when you order. However, even if the product arrived damaged, it will be difficult to confirm it if you contact us after 7 days. We cannot claim damages from the logistics company, so please contact us within 7 days. Also, please understand that if the delivery is not general delivery, such as express by air, express by bus, or overseas delivery, the product's damage will be borne by the customer under the terms of the carrier and the damaged product cannot be re-delivered. Link to the bulletin board of the Order/Shipment Requests -> https://candleworks.co.kr/board/qna_order/post (you can write down after login)